How do I Make a Complaint or Provide Feedback?

At Outcomes Connect Australia we value all information we receive from the people we support. This helps us to continue to improve our services.

You may wish to complain to us about the services you are receiving, where they are not meeting your expectations in some way.

Or you may wish to provide feedback here if a service is exceeding your expectations.

All information you provide us will be treated with sensitivity, privacy and respect at all times.

You can make a Complaint or provide Feedback by phoning us or emailing us:

Phone: 0447 1637 32

Email: info@outcomesconnect.com.au

Or if you would prefer, you can also email a company Director:

Kate Kerr, Director of Operations: operations@outcomesconnect.com.au, or

Sally Petersen, Director of Clinical Services: operations@outcomesconnect.com.au

Information that is helpful in assisting us to manage the Complaint includes:

  • Name of person making the complaint
  • Name of participant the complaint relates to
  • Details of the complaint
  • Action you would like taken as a result of this complaint

All personal information Outcomes Connect Australia collects to manage feedback or complaints will be handled in accordance with privacy legislation and the Privacy and Confidentiality Policy and Procedure.

Feedback and complaints will be dealt with in a confidential manner and will only be discussed with the people directly involved.

All information regarding feedback and complaints will be kept securely in accordance with the Records and Information Management Policy and Procedure.

Whilst we encourage you to contact us first if you have a concern about our service so we can seek to address the issue as soon as possible, if you would prefer, you can also contact the NDIS Quality and Safeguards Commission.

 The NDIS Quality and Safeguards Commission

The NDIS Quality and Safeguards Commission (NDIS Commission) is an independent government body that works to improve the quality and safety of NDIS funded services and supports.

What complaints can you raise with the Commission?

Concerns about the quality and safety of supports and services.

The Commission receives complaints about whether an NDIS funded service has been provided in a safe way and to an appropriate standard.

You can also complain about how an NDIS provider has dealt with your complaint.

If you are concerned about how you will be treated, you can make a confidential complaint.

NDIS Commission
Call 1800 035 544
Visit www.ndiscommission.gov.au