About Us

Outcomes Connect Australia seeks to provide quality allied health services that make a difference.

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We are a privately-owned allied health practice.

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We pride ourselves on hiring, training and retaining highly skilled clinicians who are motivated to support you to achieve your outcomes.

'The therapy we provide will always be based on sound evidence.'

Outcomes Connect Australia provide the following: 

Services

​Outcomes Connect Australia provides allied health services to children and adults with a focus on:

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• Completing clinical assessments and developing management plans to maximise a person’s participation and independence in all areas of their life

• Providing specialist Speech Pathology, Occupational Therapy and Positive Behaviour Support across all ages and life stages

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We’re also very familiar with the requirements of funding agencies across Victoria including:

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The NDIS, Transport Accident Commission (TAC) and WorkCover Victoria.

Contact Us

We will always respond within 24 hours of your call / e-mail during business hours.

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You may want to contact us to:

• Make or change an appointment

• Provide feedback

• Make a complaint

• Or for any other reason

Business Hours

Monday – Friday  8:30 AM – 5:30 PM

Contact via e-mail:

info@outcomesconnect.com.au

Contact via Phone:

+61 447 163 732

How do I make a Complaint or provide Feedback?

At Outcomes Connect Australia we value all information we receive from the people we support. This helps us to continue to improve our services.

You may wish to complain to us about the services you are receiving, where they are not meeting your expectations in some way.

Or you may wish to provide feedback here if a service is exceeding your expectations.

All information you provide us will be treated with sensitivity, privacy and respect at all times.

You can make a Complaint or provide Feedback by phoning us or emailing us:

Phone: 0447 1637 32

Email: info@outcomesconnect.com.au

Or if you would prefer, you can also email a company Director:

Kate Kerr, Director of Operations: operations@outcomesconnect.com.au, or

Sally Petersen, Director of Clinical Services: operations@outcomesconnect.com.au

Information that is helpful in assisting us to manage the Complaint includes:

• Name of person making the complaint

• Name of participant the complaint relates to

• Details of the complaint

• Action you would like taken as a result of this complaint

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In accordance with the Disability Act 2006, Outcomes Connect Australia must report every year to the Disability Services Commissioner about the number of complaints they receive and how they managed these complaints.

All personal information Outcomes Connect Australia collects to manage feedback or complaints will be handled in accordance with privacy legislation and the Privacy and Confidentiality Policy and Procedure. Feedback and complaints will be dealt with in a confidential manner and will only be discussed with the people directly involved. All information regarding feedback and complaints will be kept securely in accordance with the Records and Information Management Policy and Procedure.

Whilst we encourage you to contact us first if you have a concern about our service so we can seek to address the issue as soon as possible, complaints about our services can also be made to other agencies using the following contact details.

Complaints to the NDIA can be lodged:

• by email to feedback@ndis.gov.au

• by phone on 1800 800 110

Complaints to Victorian DHHS can be lodged:

• by email to complaints.reception@dhhs.vic.gov.au

• by phone on 1300 884 706 (cost of a local call)

• by post to

Complaints and Privacy Unit

GPO Box 4057

Melbourne, Victoria 3000

Complaints to the Disability Services Commissioner can be lodged:

• online at http://www.odsc.vic.gov.au

• by phone on 1800 677 342 (free call)

• TTY service for people with hearing or speech difficulties: 1300 726 563