Positive Behaviour Support Services on the Sunshine Coast

Outcomes Connect provides face-to-face Positive Behaviour Support (PBS) services across the Sunshine Coast and Greater Brisbane. Rather than offering a broad range of disability services, we focus exclusively on PBS through the NDIS for children aged 7+, teenagersadultsindividuals with autism and individuals with learning disabilities.

We understand that every participant has different goals and support needs. This is why our Behaviour Support Practitioners work one-on-one with participants in the environments where they feel most comfortable, developing practical strategies to improve their daily lives. 

By building strong relationships with participants and their families, carers and support teams, we aim to reduce behaviours of concern where appropriate while empowering participants to develop the skills they need to become more independent and improve their quality of life.

We take the time to understand the person, not just their behaviours. Our Behaviour Support Practitioners on the Sunshine Coast spend time with participants where their behaviours of concern most commonly occur, be it at home, at school, at work or within the local community. By seeing these situations first-hand, we can develop positive behaviour support plans that consider the person’s routines and relationships.

Our approach is grounded in careful observation and genuine understanding of the participant. Recommendations are informed by the participant’s circumstances and experienced clinical judgement, with structured clinical oversight supporting every stage of the process. The result is a plan that focuses on safe and effective strategies that everyone involved in the participant’s support can apply consistently.

Positive behaviour support on the Sunshine Coast is delivered through a structured process that builds understanding over time and leads to meaningful, sustainable change. Strategies are customised to the participant’s situation, with each stage designed to respond to their unique circumstances. 

1. Interim Behaviour Support Plan

Timeframe: Submitted within one month of service commencement.

Support begins with an Interim Behaviour Support Plan that outlines immediate strategies to promote safety. This plan is introduced during the assessment process and provides families, carers and support workers with practical guidance that they can use immediately.

2. Functional Behaviour Assessment

Timeframe: Completed within six months of service commencement.

The Functional Behaviour Assessment (FBA) explores the causes of behaviours of concern by collecting information through observation and assessments made in the participant’s regular settings. Talking with people close to the participant helps identify what influences their behaviour. Practitioners can then implement supports that make a positive difference.

3. Comprehensive Behaviour Support Plan

Timeframe: Finalised within six months of service commencement.

Using information gathered during the FBA, we develop a detailed behaviour support plan that is tailored to the participant’s routine. The plan outlines proactive strategies based on their strengths and goals to reduce behaviours of concern, and where appropriate, to avoid or minimise reliance on restrictive practices.

4. Ongoing implementation and support

Behavioural support therapy on the Sunshine Coast continues well beyond developing a plan. Our practitioners work alongside the participant and the people around them to make strategies become part of their schedule. This may include coaching, practical training, visual supports, regular reviews and ongoing guidance if things change.

5. Progress report

Timeframe: Typically completed 6-12 weeks before the participant’s NDIS plan review.

Before the participant’s NDIS plan review, we prepare a progress report outlining achievements, current support challenges and recommendations for the next stage of positive behaviour support. This keeps future support aligned with the participant’s progress and priorities.

In addition to reducing behaviours of concern, PBS encourages participants to become more engaged as they work towards their personal goals. These could be:

  • Communicating wants and needs more effectively
  • Building emotional regulation 
  • Increasing independence 
  • Strengthening relationships with family, friends and the wider community
  • Participating more fully in school or work 
  • Developing confidence with everyday tasks
  • Minimising the use of restrictive practices
  • Feeling safer, more confident and more in control

As participants learn how to better manage emotions and those around them feel more comfortable in supporting their needs, daily activities become calmer and more predictable.

Choosing the right behaviour support provider is about finding a team that understands positive behaviour support and is committed to delivering it well.

At Outcomes Connect, we focus solely on Positive Behaviour Support. We are a registered NDIS provider, and our experienced Behaviour Support Practitioners on the Sunshine Coast deliver face-to-face services within the participant’s usual routines and surroundings. This provides our team with insight as to where support is most needed.

We have structured clinical supervision and continuing professional development for all our practitioners, ensuring each participant receives evidence-based support to meet their individual goals.

Yes. In-home visits are a standard part of our Positive Behaviour Support service. They allow our practitioners to get to know participants in their everyday environments, gaining insight into the situations where behaviours of concern occur and developing strategies that fit naturally into daily routines. We also provide support in schools or workplaces and community settings, giving us a clearer understanding of the participant’s needs across different environments.

Making a referral is the first step towards engaging with a Positive Behaviour Support practitioner on the Sunshine Coast. Simply make a referral online, and a member of our team will be in touch to discuss the participant’s current situation, answer any questions and explain the next steps.

Positive Behaviour Support is generally funded under the NDIS Improved Relationships support category. Funding arrangements vary between participants, so this information should not be interpreted as financial advice or advice on funding. If you’re not sure if your plan includes funding for Positive Behaviour Support, talk to your support coordinator, NDIS planner or get in touch with us directly for guidance.