Choosing a Positive Behaviour Support (PBS) provider is an important decision for participants and those who support them. The Positive Behaviour Support Capability Framework was developed by the NDIS Commission to set a national benchmark for the professional standards expected of Behaviour Support Practitioners. The capability framework promotes consistent, high-quality support while protecting the rights and wellbeing of participants.
All practitioners at Outcomes Connect Australia have the skills and professional judgement to provide safe, person-centred support that leads to lasting and meaningful outcomes, backed by our clinical excellence standards and supported by the School of Positive Behaviour Support.
What is the NDIS PBS Capability Framework?
The NDIS Quality and Safeguards Commission developed the national Positive Behaviour Support Capability Framework as a guide for the professional capabilities practitioners need to provide safe, ethical and evidence-based support.
The PBS framework goes beyond qualifications by setting clear expectations for how practitioners assess behaviour, develop behaviour support plans, work with participants and collaborate with families and support teams.
The NDIS Commission also draws on the framework to provide a common standard for what high-quality positive behaviour support looks like and reinforce the importance of reducing restrictive practices wherever possible.
The NDIS PBS Capability Framework serves several important purposes. First, it sets clear expectations for behaviour support practitioners. The framework provides the benchmark for assessing practitioner capability and suitability.
Secondly, the framework provides a pathway for professional development. It describes four capability levels, allowing practitioners to build their skills and progress as they gain experience under appropriate supervision.
Finally, the framework is designed to strengthen safeguards. By setting consistent national standards, it encourages respectful, rights-based practice that focuses on quality of life and works towards reducing and eliminating restrictive practices over time.
Before a practitioner can deliver specialist behaviour support under the NDIS, they must apply to the NDIS Commission and be assessed as ‘suitable.’ The PBS Capability Framework outlines four practitioner levels that demonstrate knowledge, experience and professional capability. Rather than separate roles, these levels provide a pathway for practitioners to develop their skills over time while remaining within their scope of practice. At Outcomes Connect Australia, we tailor professional learning to every stage of a practitioner’s PBS journey from onboarding to advanced leadership, supporting consistent and ongoing progress through the levels of the PBS Capability Framework.
Core
Core
Core is the starting level for practitioners the NDIS Commission has assessed as suitable for providing specialist behaviour support.
These practitioners possess the foundational knowledge and skills required to provide positive behaviour support, while also recognising the limits of their experience.
Core practitioners are expected to operate within their scope of practice and seek guidance or supervision when supporting participants with more complex needs. They continue to build their capability through reflective practice and regular supervision, which allows them to develop confidence while maintaining safe, high-quality support.
At Outcomes Connect Australia, Core practitioners are supported through foundational education modules mapped to the PBS Capability Framework, onsite induction intensives, 1:1 mentoring, and operational readiness seminars, along with structured individual and group clinical supervision.
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Proficient
Proficient
Proficient practitioners demonstrate competence above the Core level and are able to work more independently with a wider range of participants and support needs.
At this level, practitioners exercise greater clinical judgement when completing assessments, developing behaviour support plans and responding to more complex situations. While they still participate in professional supervision, they require less day-to-day guidance and are expected to make informed decisions based on evidence and participant needs.
At Outcomes Connect Australia, Proficient practitioners are supported in their ongoing development with weekly microlearning modules and group supervision in alignment with the PBS Capability Framework, as well as reflective tasks and applied clinical activities.
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Advanced
Advanced
Advanced practitioners demonstrate a high level of professional expertise and are trusted to manage particularly complex behaviour support situations.
They bring strong analytical and critical thinking skills to their work, allowing them to assess complex presentations, consider multiple contributing factors and develop sophisticated behaviour support strategies. Advanced practitioners also play an important role in mentoring colleagues, providing clinical guidance and promoting best practice within their organisations.
Advanced practitioners at Outcomes Connect Australia continue to be supported with microlearning modules and weekly reflective group supervision, with a focus on equipping practitioners to lead, supervise, and deliver high-quality Regulated Restrictive Practice (RRP) and PBS practices.
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Specialist
Specialist
Specialist is the highest capability level within the NDIS Positive Behaviour Support Capability Framework.
They contribute to education, research and workforce development, providing advanced supervision and mentorship to other practitioners. They also act as specialists in strengthening PBS practice across organisations and the wider disability sector.
Outcomes Connect Australia runs a 10-week applied program for PBS Clinical Supervisors at this level, alongside a specialist immersion project combining expertise with evidence-based PBS, focusing on aged care, ABI, psychosocial disability, and Down Syndrome. We aim to cultivate sector leadership and drive the highest standard of excellence across the PBS knowledge landscape.
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The seven capability domains
The PBS Capability Framework assesses practitioners across seven capability domains. Together, these domains describe what is required to deliver effective, person-centred positive behaviour support. As practitioners progress through the four capability levels, they are expected to demonstrate increasing competence in each of these areas:
Interim Response
One of the first capabilities assessed is interim response. This refers to a practitioner’s ability to recognise when immediate action is needed to reduce risk while a more comprehensive assessment is being conducted. In practice, this may involve preparing an interim behaviour support plan that gives families, carers and support workers clear strategies to follow until a comprehensive plan has been completed.
Functional Assessment
This domain assesses a practitioner’s ability to complete a thorough Functional Behaviour Assessment (FBA). The aim is to understand the function or purpose of behaviours of concern so that support strategies are based on evidence rather than assumptions.
Planning
This domain covers the development of an individualised behaviour support plan that reflects the findings of the functional assessment. Plans should be evidence-based and tailored to the participant’s strengths and support needs.
Implementation
This domain relates to supporting families, carers and support workers to apply behaviour support strategies consistently in everyday settings. Practitioners work together with the participant’s support network so that the agreed approaches are applied where they are needed most.
Know It Works
This area concerns whether a behaviour support plan is making a significant difference. Practitioners monitor progress, review outcomes and adjust strategies where needed to ensure support remains effective and responsive to the participant’s changing needs.
Reduce and Eliminate Restrictive Practice
Reducing, and where possible, eliminating restrictive practices is a core expectation of the framework. Practitioners must ensure that any regulated restrictive practice is used only as a last resort and that they work towards replacing it with positive, less restrictive approaches over time.
Continuing Professional Development and Supervision
This domain recognises that professional learning continues throughout a practitioner’s career. Practitioners are expected to participate in regular supervision and ongoing professional development to maintain and strengthen their capabilities.
What the PBS Framework means for participants and families
For participants and families, the NDIS PBS Capability Framework assures that there is a consistent national standard for Behaviour Support Practitioners.
Before delivering PBS, practitioners must be assessed as suitable based on the framework’s requirements. This means they’re evaluated against clearly defined capability criteria, helping to ensure they have the knowledge and practical skills needed to provide safe, ethical support.
The framework also promotes consistency across the sector. While every practitioner brings their own experience and approach, the framework helps establish a common benchmark for the quality of positive behaviour support delivered across Australia.
Ultimately, the framework is designed to protect participants by promoting evidence-based practice and encouraging positive outcomes that improve quality of life.
The Positive Behaviour Support Capability Framework applies to anyone seeking recognition as a suitable NDIS behaviour support practitioner. It is also relevant to registered NDIS providers that employ or engage behaviour support practitioners.
Is a practitioner’s capability level visible to participants or families?
The NDIS Commission publishes a register of practitioners who have been assessed as suitable to deliver specialist behaviour support. That said, the register does not publicly display a practitioner’s capability level (Core, Proficient, Advanced or Specialist). Instead, it confirms whether they have been assessed as suitable to practise under the NDIS in Australia. You can view the register and learn more about practitioner suitability on the NDIS Commission website.
Can a core-level practitioner write a plan that includes restrictive practices?
Yes. Any practitioner who has been assessed by the NDIS Commission as suitable can develop a behaviour support plan that includes regulated restrictive practices where appropriate. If a plan contains regulated restrictive practices, it must be lodged with the NDIS Commission.
However, it’s important to understand that the NDIS Commission does not authorise the use of restrictive practices. Authorisation is the responsibility of the relevant state or territory government body, in accordance with local legislation. Practitioners are responsible for ensuring any regulated restrictive practice is clearly justified and used only as a last resort. Restrictive practices should also be accompanied by strategies to reduce, and wherever possible, eliminate their use over time.
How Outcomes Connect Works Within the PBS Capability Framework
At Outcomes Connect Australia, the Positive Behaviour Support Capability Framework guides how our practitioners deliver support every day. It reinforces our commitment to evidence-based practice, ongoing professional development and person-centred approaches that respect each participant’s choices and goals.
Our Behaviour Support Practitioners work closely with participants and their support to develop practical behaviour support plans and review strategies as circumstances change. Whether we’re completing a Functional Behaviour Assessment or providing coaching to support teams, our approach aligns with the expectations set out in the national framework.
Getting started with Positive Behaviour Support
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