We believe great Positive Behaviour Support (PBS) combines evidence-informed practice with genuine human connection.
The best outcomes happen when people feel heard, respected and supported. Our practitioners are guided by strong supervision, ongoing learning and a shared commitment to quality.
What do we mean by ‘clinical excellence’?
Clinical excellence is the benchmark we set for the standard of support and care delivered to every participant. Because PBS is all we do, our processes, systems, supervision and training are all designed around supporting high-quality practice. Our practitioners draw on experience, collaboration and shared learning, as well as building a personal connection with the participant and their family. It’s only through focusing on all of these pillars that meaningful and lasting change is achieved.
Clinical excellence means
Utilising what’s known to be effective through years of practical use and shared learning
Ensuring our robust systems, training and supervision standards lead to consistent high-quality support
Incorporating the participant’s own experiences, values, and input from them and those who know them best
This approach helps ensure that support is not only effective but also relevant, respectful and tailored to each person’s unique needs.
What clinical excellence looks like at Outcomes Connect Australia
Comprehensive onboarding
Our tailored induction program is designed to ensure new practitioners are supported to thrive, with onboarding, workshops, peer group and 1:1 supervision and regular catch-ups, and a diverse, community-based caseload.
Professional development
All practitioners are supported through strong clinical supervision and development opportunities, supporting practitioners to progress in alignment with the NDIS Capability Framework.
Supervision and collaboration
Collaboration is at the heart of everything we do. Our clinical leads support the growth of our practitioners to achieve meaningful outcomes for our participants through structured 1:1 and group supervision.
Evidence-informed practice
Our practitioners use proven approaches that combine current knowledge, practitioner experience and the participant’s goals and preferences.
Continuous improvement
We’re invested in constantly growing our team’s skills, with sector-leading professional development led by an education specialist and one of the largest PBS knowledge bases in the country.
Restrictive practices panel
Any plan that includes restrictive practices must be presented and discussed at a clinical consultation panel, with a commitment to reducing and eliminating restrictive practice use through clinical justification.
Tools and templates
Practitioners use set templates and tools aligned with quality indicators for all assessments and plans, ensuring a consistent, high-quality standard is maintained.
Peer review
Interim Behaviour Support Plans, Functional Behaviour Assessments, and Comprehensive Behaviour Assessments are all subject to robust peer review and feedback before implementation.
The School of Positive Behaviour Support (PBS)
The School of PBS strengthens how we develop our practitioners by embedding structured, credentialed learning into our PBS development pathway.
It builds on our existing development model, combining practical experience, supervision and formal training to support practitioners as they progress in capability and confidence.
Delivered in partnership with MedHealth Academy and the University of Melbourne, the School of PBS contributes to strengthening practitioner capability and supporting consistent, accountable PBS delivery.
