Outcomes Connect Australia offers specialised NDIS Positive Behaviour Support (PBS) services throughout Victoria to help people living with disability to enjoy safer, better quality lives. As a leading provider of PBS, we work to understand why people act in ways that are concerning and develop practical, person-centred plans that will make a real, lasting difference. Our NDIS-registered practitioners have broad experience and work closely with participants, their families and their support teams to reduce behaviours of concern, the need for restrictive practices and improve their quality of life.
Where We Provide Support in Regional Victoria
- Geelong
- Torquay
- Surf Coast
- Bellarine
- Warrnambool
- Bendigo
- Shepparton
- Echuca
- Ballarat
- Colac
- Hamilton
- Horsham
- Ararat
- Leongatha
- Traralgon
- Mildura
Creating Your Positive Behaviour Support Plan (PBSP)
Creating a Positive Behaviour Support Plan is a collaborative, step-by-step process. If you’re new to the NDIS in Victoria or changing providers, Outcomes Connect will take the time to understand you, including your strengths, needs, environment and what’s happening in your life, whether that’s at home, school, work or in the community.
A PBS plan sets out practical, evidence-based strategies to reduce behaviours of concern by addressing their underlying causes. This can include proactive support, skill-building, environmental adjustments and clear guidance for families and support workers. Our local practitioners work closely with participants and their support networks to ensure plans are realistic and tailored to everyday settings. With Positive Behaviour Support, the goal is always the same: better quality of life, greater independence and positive outcomes that last.
Our NDIS Positive Behaviour Support Services in Victoria
Outcomes Connect provides evidence-based NDIS services in Victoria, with a strong focus on ensuring community-based PBS is accessible to participants and families in both metropolitan and regional areas. Our services are flexible, practical and aligned with NDIS requirements.
Our PBS services include:
- Interim Behaviour Support Plans
Timeframe: Submitted within 1 month of service commencement
If restrictive practices are in place, an Interim Behaviour Support Plan is required. It is a short-term, immediate safety plan put in place while a full behaviour assessment is underway. Its purpose is to quickly address urgent risks and stabilise situations where behaviours of concern may affect the safety or wellbeing of the participant or those around them.
This plan focuses on practical, easy-to-implement strategies that support families, carers, schools and support workers from day one. It outlines clear guidance for managing high-risk situations and maintaining safety while we work towards a comprehensive Positive Behaviour Support Plan. - Functional Behaviour Assessments (FBA)
Timeframe: Completed within 6 months of service commencement
A Functional Behaviour Assessment (FBA) is a detailed evaluation used to understand the reasons behind a participant’s behaviours of concern. Rather than focusing on the behaviour alone, the evaluation looks at what is happening before, during and after it, as well as the person’s environment, communication needs and daily routines.
Our practitioners collect information from participants through observations and conversations with them and their support network, as well as a review of existing reports. This process helps identify triggers and unmet needs and forms the evidence base for practical strategies that bring about long-term positive change. - Comprehensive Behaviour Support Plans
Timeframe: Finalised within 6 months of service commencement
A Comprehensive Behaviour Support Plan is a detailed, individualised plan developed using the findings from the FBA. It sets out clear, evidence-based strategies to reduce behaviours of concern by addressing their underlying causes and supporting the participant’s strengths, preferences and goals.
It includes proactive strategies, skill development, environmental adjustments and clear response steps, all tailored to real-world settings. Where required, the plan also outlines how restrictive practices will be reduced and eliminated over time, in line with NDIS requirements and best practice. - Reduction of Restrictive Practices
Ethical, NDIS-compliant strategies focused on reducing and eliminating restrictive practices over time. - Implementation Support & Training
Ongoing implementation and training ensures the Behaviour Support Plan is applied consistently and effectively in everyday settings. Over time, our practitioners work alongside the people involved in the participant’s life to build confidence and capability.
This includes:
– Training carers, educators and support workers
Training that is useful and specific to each role to help teams understand the plan and use strategies safely and consistently.
– Providing visual supports and routines
Tools that are clear and easy to use often help with communication and independence.
– Coaching and hands-on guidance
Ongoing coaching to build skills and problem-solving challenges will help ensure confident implementation in real-world environments.
– Regular check-ins and monitoring
Continuous reviews are conducted to track progress, adjust strategies and respond to changing needs while maintaining NDIS compliance. - Ongoing Review, Plan Updates and Progress Report
Timeframe: Typically due 6–12 weeks before the participant’s NDIS plan review
A Progress Report outlines how the Behaviour Support Plan is working and the outcomes achieved over time. It shows clear progress, such as changes in behaviours of concern, skill development and overall quality of life.
The report draws on observations, data and feedback from the participant and their support network. It helps inform NDIS plan reviews by identifying what’s working, what needs adjusting and any ongoing support requirements, ensuring continuity of care and supporting funding decisions.
To see how Outcomes Connect can support a participant like you, find out more about the Positive Behaviour Support services we offer.
Unlocking Positive Outcomes with PBS
Our disability support services in Victoria are about creating real, lasting improvements in everyday life.
Common quality-of-life outcomes include:
- Improved communication
Participants develop clearer ways to express their needs, choices and emotions, reducing frustration and misunderstandings. - Stronger emotional regulation
PBS supports participants to better understand and manage their emotions, leading to calmer responses and increased resilience. - Greater social inclusion
With the right supports in place, participants can engage more confidently in relationships, education, employment and community life. - Reduced need for restrictive practices
By addressing the underlying causes of behaviour, PBS helps minimise and, where possible, eliminate the use of restrictive practices by addressing the root causes of behaviour. - Increased independence
Participants build practical skills and confidence, enabling them to make better choices, participate more fully in daily activities and rely less on intensive supports.
At its core, our PBS NDIS services in Victoria focus on improving quality of life, supporting people to live safer, more independent and more connected lives.
Why Choose Outcomes Connect?
Choosing the right provider for Positive Behaviour Support is about trust, expertise and improvement.
What sets Outcomes Connect apart:
- NDIS-registered specialist provider
Our Behaviour Support Practitioners meet NDIS Commission requirements and are qualified to develop plans involving regulated restrictive practices where needed. - Evidence-based, person-centred practice
We follow best-practice PBS frameworks that focus on understanding the person, not just the behaviour, while also creating meaningful, long-term change. - Strong experience in complex and high-risk cases
Our team supports participants with complex needs, always prioritising safety and dignity. - Local knowledge across Victoria
We understand the realities of delivering support in regional and rural areas, including service access, travel and collaboration with local schools and providers. - Collaborative, multidisciplinary approach
We work closely with families, carers, educators and allied health professionals to ensure consistent support. - Clear reporting and NDIS compliance
Our plans and reports meet NDIS standards, supporting smoother plan implementation and reviews.
Learn more about Outcomes Connect and our commitment to ethical, high-quality behaviour support services in Victoria.
Frequently Asked Questions
Yes. We offer face-to-face services whenever possible, even for people who live in rural and regional Victoria.
While many providers rely solely on telehealth for regional clients, we recognise that in-person support can make a real difference, especially when assessing environments, building relationships and supporting complex needs. We work with participants and families to ensure services are accessible, effective and tailored to each person’s situation.
Our practitioners try to meet participants where they live, learn and receive support so they can make more accurate assessments and provide practical, real-world strategies.
Positive Behaviour Support and psychology both aim to improve wellbeing, but they work in different and often complementary ways.
Psychology or counselling usually focuses on a person’s internal experiences. This can include emotions, thoughts, mental health conditions, past experiences and coping strategies. Sessions are often talk-based and centred on insight, reflection and emotional processing.
On the other hand, PBS is practical and environment-focused. It looks closely at a person’s behaviour in real-world settings and asks why that behaviour is happening. PBS examines factors such as communication needs, daily routines, sensory sensitivities, physical environment and how others respond to the behaviour.
Key differences include:
- Focus:
PBS targets observable behaviours and the environments they occur in, while psychology focuses on internal mental and emotional states. - Approach:
PBS uses structured assessments and practical strategies that can be applied by families, carers, educators and support workers, not just in one-to-one sessions. - Outcomes:
PBS aims to reduce behaviours of concern, improve quality of life across everyday settings and increase skills and independence.
PBS often works alongside psychology and other allied health supports. Together, they provide a more complete picture, supporting both the person’s inner world and the practical changes needed to help them thrive in daily life.
Progress with Positive Behaviour Support doesn’t happen overnight — and that’s okay. Behaviour change takes time, especially when the goal is meaningful, lasting improvement rather than short-term fixes.
If restrictive practices are in place, an interim Behaviour Support Plan is required. It is designed to put immediate safety strategies in place early on. This can help reduce risk and stabilise situations in the short term. However, real change comes from understanding the underlying causes of behaviour and building new skills, which is a gradual process.
For most participants, meaningful progress develops over 6–12 months. During this time, strategies are introduced, refined and reinforced across everyday settings. When supports apply strategies in the same way, outcomes are stronger and more sustainable.
A plan only works if the people around the participant feel confident, capable and supported to implement it consistently.
Outcomes Connect provides coaching and training to the key supports. This training is practical and tailored to each setting, focusing on how to apply strategies in real-life situations, not just what the plan says on paper.
Our approach includes:
- Clear explanations of the behaviour support strategies and their purpose.
- Hands-on coaching to build confidence and problem-solve challenges.
- Guidance on responding consistently to behaviours of concern.
- Ongoing support to adjust strategies as the participant’s needs change.
By building the skills of the support network, we create consistency across environments and increase the likelihood of long-term, positive outcomes for the participant.
Connect With Us Today
Ready to get started or have questions about NDIS behaviour support in Victoria? Submit a referral or contact us to chat with our team about how we can help you.
You can also call us on 1300 622 287 to learn more about our approach and availability.