At Outcomes Connect, we deliver evidence-based Positive Behaviour Support Plans that help people experiencing behaviours of concern feel safer, more supported and better understood. We recognise that behaviours can be complex and challenging for individuals, as well as for families, carers and support teams.
Our approach focuses on understanding the underlying reasons behind behaviour and developing practical, person-centred strategies that reduce risk, build skills and improve quality of life. Through consistent, in-person support guided by an NDIS Positive Behaviour Support Plan, we work alongside participants and their networks to create plans that are realistic, ethical and designed for long-term positive change.
What is a Positive Behaviour Support Plan (PBSP)?
A Positive Behaviour Support Plan (PBSP) is a written, evidence-based document developed to help improve the quality of life of a person with a disability and reduce behaviours of concern. It explains why behaviours may be occurring and outlines practical, person-centred strategies that build skills, increase independence and support safer, more positive everyday experiences. PBSPs focus on understanding and support, and are delivered as part of positive behaviour support services by our skilled Positive Behaviour Support Practitioners.
Who Can Write a Positive Behaviour Support Plan?
A Behaviour Support Plan can only be written by a suitably qualified Behaviour Support Practitioner who meets the NDIS Quality and Safeguards Commission requirements. These practitioners are equipped with the training and experience needed to assess behaviour, use evidence-based approaches and develop ethical, person-centred plans that support safety and wellbeing.
Types of Behaviour Support Plans
Behaviour Support Plans are developed based on the level of risk, complexity and immediate support needs of the individual. Under the NDIS, there are two main types of Behaviour Support Plans:
Interim Behaviour Support Plans
An Interim PBSP is a short-term plan developed when there is an immediate risk of harm or when restrictive practices are being used. It focuses on keeping people safe while a full assessment is completed. Interim plans outline temporary strategies and must be reviewed and replaced by a comprehensive plan within the required timeframes.
Comprehensive Behaviour Support Plans
A Comprehensive PBSP is a detailed, long-term plan developed after a full assessment of behaviour and underlying needs. It includes proactive positive behaviour support strategies, skill-building and clear guidance for families and their support teams.
How Outcomes Connect Builds Your Plan
At Outcomes Connect, each step is designed to understand the person, address behaviours of concern and support meaningful, long-term change.
Initial Referral and Intake
The process begins with a referral and intake to understand the participant’s needs, goals and current supports. We gather background information from families, carers and support providers to identify priorities, risks and immediate concerns.
Understanding the Person and their Environment
Our Behaviour Support Practitioners take time to get to know the individual, what matters to them and how they experience their environment. This includes understanding communication styles, strengths, routines, sensory needs and relationships that may influence behaviour.
Behaviour Assessment and Functional Analysis
We assess behaviours of concern to understand when, where and why they occur. This functional assessment identifies triggers, unmet needs and the purpose the behaviour may be serving. This step is essential for selecting the most effective positive behaviour support strategies.
Developing the Positive Behaviour Support Plan
Using assessment findings, we develop a personalised Positive Behaviour Support Plan. The plan outlines proactive strategies, skill-building supports and clear responses to behaviour. Strategies may include communication supports, environmental adjustments, routine changes, emotional regulation skills and capacity-building for supporters.
Implementing Strategies Across Settings
We work alongside families, carers and support teams to put the plan into action at home, school and in the community. Practitioners provide guidance and education to ensure positive behaviour support strategies are applied consistently and confidently.
Monitoring, Review and Ongoing Support
Behaviour support is an ongoing process. We regularly review progress, adjust strategies as needed and ensure the plan continues to meet the person’s goals. This includes monitoring outcomes, reducing reliance on restrictive practices, and supporting long-term improvements in quality of life.
You Can Trust Our Evidence-Based Approach
At Outcomes Connect, our PBSPs are built on best practices, ethical standards and a deep understanding of each individual’s needs. Families and participants trust us because we provide local, in-person support, allowing us to develop practical strategies that truly fit their home, school and community settings. Here are key reasons why our approach to behaviour support works so well:
Qualified and Experienced Behaviour Support Practitioners
Our plans are developed by suitably qualified Behaviour Support Practitioners who meet the requirements under the NDIS Quality and Safeguards Commission. Our practitioners bring relevant training, practical experience and ongoing professional development.
Evidence-Based, Person-Centred Practice
We use evidence-based approaches that focus on understanding the underlying causes of behaviour rather than managing symptoms. Each plan is tailored to the individual, prioritising dignity, choice and strategies that build skills and improve everyday quality of life.
Ethical and Least-Restrictive Support
Outcomes Connect is committed to reducing the use of restrictive practices wherever possible. Our plans focus on proactive strategies, environmental supports and skill development to promote safety while protecting individual rights.
Collaborative and Consistent Support
We work closely with participants, families and support teams to ensure positive behaviour support strategies are practical and applied consistently across care settings. Ongoing review and monitoring allow us to adapt plans as needs change and support long-term positive outcomes.
Ready to Partner with Us?
If you’re ready to work with an NDIS provider who puts people first and focuses on meaningful, lasting change, we’re here to help.
Get in touch with Outcomes Connect today or call 1300 622 287 to discuss how we can support you, your family member or the people you work with through our tailored Positive Behaviour Support Plans.